CUSTOMER CARE
We put all our products through their tests around Northumberland with our Summit Crazy athletes. You may see us on an ultra, trail run, hiking, cycling or sea swimming , and thats just in 1 day!
Please follow our garment care instructions to keep your Summit Crazy products looking their best.
Have any questions or concerns?
We’re always ready to help!
Contact us at
RETURNS
If you would like to return an item, it must be within 30 days of receipt. Unfortunately we cannot accept a return for a refund more than 30 days after you have received the item unless the item is faulty, mislabelled or incorrectly described.
We are not able to receive returns on club/group kit as this is a custom order and printed on demand on behalf of the club.
The products must be in their original packaging and in an unworn/unused condition. In the case of footwear, this means that the footwear must not have been worn outside or treated in any way.
Please note we don't offer free exchanges within the UK. Please include your purchase note when returning.
FAQ
Do you provide International delivery?
Yes we are able to provide International delivery. Delivery charges will be calculated at checkout.
How do I return an item?
Before returning an item please contact us. We will provide the best return address for your purchase.
What is your returns policy?
Unfortunately we do not pay postage costs for returns.
Returns must be sent to us within 30 days of receipt, in an unworn condition.
How do I track my order?
We will send you an email once your order has been sent out for delivery. This will include tracking number and delivery company we are using.
How can I contact your couriers?
You can contact the courier via the link sent on your shipping confirmation email.
What are your delivery options?
We have a standard delivery option for either the UK or Rest of World.
PRIVACY POLICY
At Summit Crazy we treat customers’ personal information and details extremely seriously and will not share your information with any third party unless you give us explicit permission to do so. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998) with the primary purpose of making your shopping experience as enjoyable and easy as possible.
When you place an order with us we collect your name, address, payment details, e-mail and telephone number. We need this information to process your order and let you know if there are any delays or problems. We also use your email address to contact you about our latest special offers and promotions from Summit Crazy.
Summit Crazy works with a number of reputable and carefully selected third parties to enhance your shopping experience online and to facilitate the sending of marketing messages via Email. When your personal data is shared with these third parties, we require that these third parties treat your data as confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your information outside of Summit Crazy for the purposes of mailing or marketing.
The data we collect about you will be accurate and up to date wherever possible. You can check the information we have stored for you at the “My Account” section of our website. Should you become aware that any information held by us is inaccurate please contact us any time either by telephone, post or e-mail (info@summitcrazy.co.uk) and we will correct it.
We want to make sure we get in touch with you in the best way possible. If you don’t wish to receive communication via post, telephone or e-mail from Summit Crazy, please let us know and we will opt you out of any of these services.
All your data is stored on our Host Server and is password protected to make sure no unauthorised access is possible. When placing an order, sensitive data including credit card details are transmitted via Secure Socket Layer (SSL) encryption.